• Virus and Spyware removal.
• Assistance installing and configuring networking on UO housing student's computers.
• Networking software for accessing the Web.
• Assistance in solving problems regarding the UO network including outages, connectivity problems, etc.
• Computer security/safe computing.
• Removing peer to peer programs for file sharing violations.

• Assistance with operating system errors or problems.
• Setup, installation, or problems with printers, and other peripheral equipment.
• Hardware problems that don't involve Ethernet cards.
• Assistance with e-mail accounts.
• Assistance to non UO Housing students or faculty.

These problems are dealt with by Information Services, 151 McKenzie Hall. For hardware service, call 541-346-4548. For more information visit it.uoregon.edu/.

• Windows: Full support for XP and Vista and limited technical support for 98, Windows 2000, ME.
• Mac: Full support for OS X and limited technical assistance for OS 9. for OS 9
• We cannot support Windows 3.1, 95, NT, UNIX, and Mac OS older than OS 9.

There are no additional fees for using Ethernet in UO Housing.

Each room has at least one port per person.

We are currently upgrading wireless access to the Residence Halls. Bean and LLC have wireless access in all areas. The remainder of the halls have access in most public areas. This includes Carson main floor, Hamilton Dining, Barnhart main floor, and most of the student lounges in Walton and Earl. We are continually updating wireless access. Please visit InfoGraphic's Univsersity of Oregon Wireless Network Map to view wireless access areas on campus.

The speed is about 100 megabits per second on a wired connection. The speed is slightly slower for a wireless connection.

ResNet has Ethernet cords for sale in room 101 of Douglass Hall. You can also purchase them at the Bookstore or computer supply stores.

Refer to our pages onnetwork software for setup instructions or see the flyer and CD that was placed in your mailbox during Fall move-in. CDs and instructionsare also available at the ResNet office in 101 Douglas Hall.

No. Your Ethernet card will take the place of a modem for internet access. Keep your modem if you plan on using the Ethernet outside of Housing.

The Computing Center automatically generates email accounts for nearly all incoming students, so you may already have an account. Your DuckWeb account will display email account information. (Log in to DuckWeb, click on "Personal Information" and then "View UO Computing Accounts Information".) For more information on email, go to the Micro Services web page about e-mail accounts.

Yes! Please keep usage at a reasonable level. Please see the UO Acceptable Use Policy for a full definition of appropriate use.

No, the architecture of UO's network does not allow for more computers than there are Ethernet ports.

Yes, you can run a server, but be aware of the UO's Acceptable Use Policy. It specifically prohibits certain activities with servers including but not limited to:

• Sharing of copyrighted materials.
• Accounts for non-UO users.
• Any commercial activity.

Router and cords must be properly hooked up.
Router must be set as "router" and not as a bridge, switch or hub.
Router cannot be broadcasting a signal.
Router must have WEP or WPA encryption.
Router cannot be named UO Wireless.

If the router is configured correctly, then the first computer to use it and pull up an internet browser should have an authentication page. If the authentication page does not come up, it means that the router is not configured correctly. The number and variety of routers available to users is vast. ResNet cannot give advice about configuring them. Please visit the online support page for your particular router.

DHCP is a server that automatically handles all the network information needed by your computer (IP address, name server and router information).

When you boot your computer in residence housing and receive an IP address, you will hold on to that address as long as you access the network at least every two weeks.

In order to accommodate users who would like to have a predictable hostname and IP-address association, we have adopted some conventions. By default, the format of your host name is based on the IP address you obtain from the DHCP server. For example, a machine that receives the IP address 128.223.196.35 will use the predefined hostname d196-35.uoregon.edu. This name can be used to advertise services.

We do not have supported wireless access to the Ethernet in the Residence Hall rooms. Your neighbor is catching either someone else's wireless router or a 'bleed' from another location. The wireless capability on campus is growing everyday. Check out the UO Infographics Wireless Map for campus coverage.

Yes. To configure your AOL connection, contact AOL for more information.

ResNet cannot make specific hardware and software recommendations. Please visit your specific academic department for specialized hardware and software requirements. For general buying guide information please visit the Information Buying Guide. ResNet does suggest that you purchase a flash drive (thumb drive) and an external hard drive to back up your data.

Your game console must be registered with the UO to be used on the network. Registration forms are available at the ResNet office in 101 Douglas Hall.

There are sveral methods to find your MAC address depending on which game console you have. Click here for further instructions.

Network services can force several splash screens when they find a computer is having some sort of problem. Some of the screens are informational in nature and others inform you that your Ethernet service has been curtailed. The following is a list of common splash screens.

• UO-BAYU
  It means you are probably using a peer to peer file sharing program and Network Services is aware of it. Please visit http://is.uoregon.edu/cio/acceptable_use.shtmlfor a fuller explanation. This is usually just a warning.


• AUP
  An AUP is a file sharing violation. It means that you are using a peer to peer program and Network Services has disabled your account. You need to follow the instructions on the screen. Remove the peer to peer program. You will need to take your computer to ResNet to have your computer declared as clean after you remove the program. Take the online test. Please visit http://is.uoregon.edu/cio/acceptable_use.shtml or http://filesharing.uoregon.edu/faq.html for a fuller explanation of what an AUP means and what needs to be done.


• You've been quarantined
  This message means that Network Services has noticed behavior from your computer that led them to suspect that some sort of malicious software has found its way onto your computer. They have disabled your computer connection until the problem has been resolved. If you are living in UO Housing bring your computer to ResNet and they will remove the virus from your computer, verify it as clean, and notify Network Services to re-enable your account. You may still be able to log on to your blackboard account and check Alpha Mail while under quarantine.

In order to make the necessary configuration changes to the base station, you must use the Apple Airport Utility. On Macs, the utility is already installed and is located under Applications\Utilities. For Windows users you must download and install it from the Apple website.

Once the utility is running, connect the computer to the base station via a wireless or ethernet cord. The utility will automatically search for the connected base station. If no devices are listed, click on the Rescan button.

• Select the proper device and click the Configure button.
• Under the Internet Tab, select Share single IP address from the drop-down menu.
• Click on the Nat Tab
• Ensure NAT Port Mapping is disabled

If you still have questions, contact ResNet for further help or information.