FAQ: Frequently Asked Questions
- Virus and Spyware removal
- Assistance installing and configuring networking on UO housing
student's computers
- Networking software for accessing the Web
- Assistance in solving problems regarding the UO network including
outages, connectivity problems, etc.
- Computer security/safe computing
- We offer limited assistance in student rooms at an additional charge.
Most services provided in the ResNet office are free of charge.
- Assistance with operating system errors or problems
- Setup, installation, or problems with printers, scanners and
other peripheral equipment
- Hardware problems that don't involve Ethernet cards
- Assistance with e-mail accounts
- Assistance to non UO Housing students or faculty
These problems are dealt with by Information Services, 151 McKenzie Hall. For hardware service, call 6-3548. For software support and UOregon account problems call 6-4412. For more information visit it.uoregon.edu/.
- Windows: Full support for XP and Vista and limited technical support for
Windows 2000, ME and 98
- Mac: Full support for OS 10 and limited technical assistance
for OS 9
- We cannot support Windows 3.1, NT, UNIX, and Mac OS older than OS 9.
There are no additional fees for using Ethernet in UO Housing.
Each room has at least one port per person.
ResNet has Ethernet cords for sale in room 101 of Douglass Hall. You
can also purchase them at the Bookstore or computer supply stores.
Refer to our pages on either mac or pc network software for setup instructions or to the flyer
that was left in your room during Fall move-in.
No. Your Ethernet card will take the place of a modem for internet access.
Keep your modem if you plan on using the Ethernet outside of Housing.
The Computing Center automatically generates email accounts for nearly all
incoming students, so you may already have an account. Your
DuckWeb account will display email account information. (Log in to DuckWeb, click on
"Personal Information" and then "View UO Computing Accounts Information".) For more information
on email, go to the Micro Services web page about e-mail accounts.
Almost all computers purchased in the last four years already have an
Ethernet card built-in. The Ethernet port in most machines looks like a
large telephone jack. If you are not sure, bring your machine to room 101,
Douglass Hall (the ResNet office). ResNet has Ethernet cards for sale for
most machines.
Yes! Please keep usage at a reasonable level. Please see the UO Acceptable Use Policy
for a full definition of appropriate use.
No, the Architecture of UO's network does not allow for more computers than there are Ethernet ports.
Yes, but it must be configured so that only the student can access its wireless
network. This can be accomplished by limiting access via password or specified
mac address. If the signal from your router interferes with or allows access by other students,
your connection will be terminated
Yes, you can run a server, but be aware of the UO's Acceptable Use Policy. It specifically
prohibits certain activities with servers including but not limited to:
- Warez
- Sharing of copyrighted materials
- Accounts for non-UO users
- Any commercial activity
No, the host name is generated by the DHCP server. We do not have staff to
handle assigning static IP addresses
DHCP is a server that automatically handles all the network information needed
by your computer (IP address, name server and router information).
When you boot your computer in residence housing and receive an IP address,
you will hold on to that address as long as you access the network at least
every two weeks.
In order to accommodate users who would like to have a predictable
hostname and IP-address association, we have adopted some conventions. By
default, the format of your host name is based on the IP address you obtain
from the DHCP server. For example, a machine that receives the IP address
128.223.196.35 will use the predefined hostname d196-35.uoregon.edu. This name
can be used to advertise services.
The residence halls have wireless Ethernet access in many of the public
spaces in the buildings including Carson lobby, some of the hall lobbies in Walton, Hamilton dining
venues, and the Bean basement. We do not have wireless access in individual residents' rooms.
We do not have supported wireless access to the Ethernet in the Residence Hall rooms.
Your neighbor is catching either someone else's wireless router or a 'bleed' from another
location. The wireless capability on campus is growing everyday. Check out the UO Infographics Wireless Map.
for campus coverage.
Yes. To configure your AOL connection, contact AOL for more information.
If you still have questions, contact ResNet for further help or information.
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