University Housing

Division of Student Services and Enrollment Management
University of Oregon Home

Utility Support

Photo of hands typing on a laptop.

Internet and Utility Support

Internet Services

At Spencer View, Graduate Village, and Agate Apartments, to connect your computer to the Internet via Ethernet, you will need a CAT5 or CAT6 Ethernet cable. CAT5 cables are available at ResNet Services Office. For help or to register an Internet-enabled device that does not have a web browser (ie. Xbox, Smart TVs, and VOIP devices), stop by the ResNet Office in the McAlister courtyard on the north side of Walton Hall 9:00 a.m.–5:00 p.m. Monday-Friday. For more information, contact ResNet at reshelp@uoregon.edu, 541-346-4223, or learn more about connecting to the internet

For East Campus Houses and Moon Court, you will need to contact a local internet service provider for access.

Electric and Utility Services

Residents at all locations pay for their electric use and are required to set up electricity service in their name. To start new service (or transfer existing service), please call the Eugene Water and Electric Board (EWEB) at 541-685-7000 or visit their website at eweb.org. The electricity will be on in the unit when you check in. You must transfer it to your name within 72 hours after your check-in date.

A few East Campus houses have gas furnaces. To start new service (or transfer existing service), call Northwest Natural (NWN) at 800-422-4012 or visit their website at nwnatural.com. To inquire whether your home or apartment has a gas furnace, contact the Spencer View East Campus Area Office (SVEC Area Office) at 541-346-5263. Residents at East Campus houses are also responsible for their own trash collection and recycling services. New service must be set up within 72 hours of the check-in date.

Breakers must never be shut off. Damages caused as a result of turning off breakers can be substantial and will be assessed to the student account.

A GFCI (ground fault circuit interrupter) is the small button in the middle of all bathroom electrical outlets and at least one kitchen electrical outlet. If all the bathroom lights go out, the GFCI may have been tripped. Press the GFCI reset button before calling for assistance.

Window air conditioning units are not permitted without prior approval. Residents will be responsible for any building damages that occur as a result of installation and/or use. A freestanding unit, vented through the window is the only type of unit that may be approved. Window mounted units are permitted only on ground floor units with facilities approval.

Cable Television

Cable Television service may be purchased through the local cable provider. The majority of Family Housing and University Apartments are cable-ready. Satellite dishes may be used, however, the facilities manager must approve the installation. Please contact the SVEC Area Office at 541-346-5263.

Telephone Services

Spencer View, Agate Apartments, and Graduate Village residents may contact Telecommunications Services to begin telephone service. This service is not an included amenity, but can be paid for separately. This is not needed to set up your Ethernet service.

East Campus houses and Moon Court units do not include telephone services however, residents can contact a local provider of their choice.

We urge Family Housing and University Apartments applicants to contact all local utility providers regarding deposit costs, hook-up fees, and monthly estimates as they can vary and may be substantial, especially in winter months.