Housing Service Centers

Sending and Receiving Mail

Students receive mail and packages at their housing service center. If you are planning to mail something, include the student’s first and last name along with their mailbox number. Mailbox numbers will be given to students at check-in. Please do not send mail to your student before they move in. It will be returned to sender.

Amazon Deliveries and Returns

In addition to residential mail services at the Housing Service Centers, there is also an Amazon Hub located on the east side of the New Residence Hall. Students, faculty, staff, and community members are welcome to utilize the Amazon Hub. For students and parents ordering from outside of the campus area, the best way to easily find the Amazon hub is to enter zip code 97403, which will populate the UO Amazon hub as a delivery option.

Pickups and returns at the UO Amazon hub 
1404 Agate St.
Eugene, OR 97403 

Please note: residents ordering from Amazon may still use their residence hall mailing address and the package(s) will go to their service center via regular mail. They must choose the Amazon Hub delivery location in order for it to go to the Hub.

Housing Service Center (HSC) Frequently Asked Questions

For full HSC details, services, and policies, please review the Residence Hall Community Standards and Expectations document.

Can I send packages to campus before I move in? 
No. Due to space limitations, we can only log packages for current residents. Please schedule deliveries for after your move-in date. Any mail or packages you send to the service center in advance of your move-in date will be returned to the sender.

I’m moving off campus but forgot to change my address. Can I still pick up my package? 
No. The service center only logs packages for current residents. Packages delivered after you move out will be returned to the carrier. Please update your shipping address immediately upon moving off campus. Refer to the Community Standards and Expectations for full policies on package handling after move-out.

What if my full name or mailbox number is not listed on my package/mail?
Your full name (as you have it in Duckweb) and mailbox number are mandatory for your packages and mail. Not including these will result in your packages/mail being returned to the sender, as we are not able to find you in the system without your full name and mailbox number. 

Can I have my food delivery left at the service center desk?
No. The service center does not accept deliveries from non-commercial food delivery services (e.g., UberEats, DoorDash). Additionally, we are not liable for any food deliveries left at our the service centers. Please plan to meet your delivery driver directly when they arrive. Walmart and Target use a non-commercial delivery service; if you are having important things like medication or groceries delivered, please plan to meet with your delivery driver.

Can I send outgoing mail or packages from the service center?
No. The service center does not process outgoing mail or packages. 

• Outgoing mail can be placed in any blue USPS box on campus. One is located at the corner between the Knight Law Center and Unthank Hall.
• Outgoing packages should be sent through carrier locations directly (e.g., USPS, UPS, FedEx).

Refer to the Community Standards and Expectations for full mail and package policies.

How long do I have to pick up my package?
You have 24 hours from the time your package is logged to you. If not picked up within that time, it will be returned to the carrier.

What if I cannot pick up my package within 24 hours?
You may request a hold by emailing your service center with the date you intend to pick up your package. Packages can be held for up to seven days for current residents upon request.

Can someone else pick up my package for me?
Yes. If your package is logged inside the service center, email your service center with the full name of the person you authorize to pick it up. Refer to the Community Standards and Expectations for proxy pickup guidelines.

I received a delivery notification, but not from the service center. What should I do?
Please allow up to 24 hours for the service center to process incoming packages. We receive high volumes daily and will notify you as soon as your package is scanned into our system.

Can I check out resources from the HSC?
Yes. Residents may check out items such as:

• Hand carts/dollies
• Tools
• Sports equipment

You must present your Flock Card or photo ID. Only current residents may check out resources from the HSC. Items must be returned within one hour, unless otherwise specified. Lost or damaged items will incur replacement charges.

Can I get help with lockouts at the HSC?
 Yes. Temporary access cards and/or keys are available.

• After three lockouts, a $5 fee applies per additional lockout. This includes lockouts performed by staff after service center hours.
• Lost temporary access cards incur a $65 replacement fee.

Can I use my temporary access card or key to let someone else in?
No. Temporary access items are for your use only. Sharing them with others is prohibited and will result in conduct action.